If there is a " Work or School account" (e.g. Open the Start Menu > search for Settings > go to Accounts > on the left pane, click on " Access work or school account" This is usually caused by an old password being stored in the "Work or School" account in Windows 10 Settings. No updated password = no new emails being sent or received. There is a message on the bottom right corner of the window that says, "NEED PASSWORD!" When clicking this message to enter credentials, the credential box flashes on the screen for a second and disappears, therefore not allowing the user to enter their password. On a Windows 10 machine, Outlook 2016 can no longer send or receive emails. If the issue is with a shared mailbox, attempt to re-add the mailboxįor more detailed information Microsoft has a support article on steps to try here Try turning Cached Exchange Mode OFF and restarting Outlook If it is currently in the process of a send receive, or updating/synchronising, there may be issues with the search.Ĭheck whether the search is being run on the correct folderĬompare your Outlook against Office Web App (OWA) to see if the search also fails there (note: if your search doesn't return any results while using webmail it generally suggests that the item you're looking for has been moved or deleted)Ĭheck Search Tools → Indexing status to see whether Outlook is still indexing This article aims to address an issue where searching for items doesn't appear to search all your messages, and other miscellaneous search issues.Ĭheck whether Outlook is currently updating any of the folders (it should say ' All folders up to date' if complete).
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